In the tourism industry, strong consumer demands and growing competition conditions occur because consumers are overwhelmed with a vast range of services in a setting of many identical and quickly replicable facilities. Innovative services are one of the greatest dynamics of economic development. Examples of these innovative services comprise automated services, mobile technology services, or personal services.
To succeed in such a competitive environment, executives must make creative improvements that concentrate more on consumer needs, quality, and technical applications. And people who travel a lot may not be faithful to the company and prefer the hotel that offers the best service for their budget. For this cause, you need to deliver new items that make you indispensable.
It has been proposed that the smart hotel system would include advantages such as improved sales, customer loyalty, and employee efficiency, as well as decreased staff and inventory costs. Data obtained within this process can be used as part of the CRM program to ensure market competitiveness, strategic advantage, and customer satisfaction.
Smart Hotels and RFID technology examples
- On amusement park trips, parents and children also prefer to take part in various events because of their different desires. In this situation, children and parents may have difficulty finding each other in the amusement park. The guest’s child wearing RFID wristbands can be monitored from both on the camera and through the wristband on the arm, by using a cell phone.
- The details obtained from the RFID readers in the mini-fridge can be provided to the devices of the appropriate hotel staff by converting it into task information in the form of a new drink. Holding data on the stock in real-time so that no consumer has the issue of running out of something.
- NFC, in particular, will recognize and use your mobile as the phone’s room key. It can control hotel room temperature, ventilation, mini bar, and so on.
- With RFID implementations, solutions are created to measure precisely the amount of textile products in hotel businesses, to decide how much textile products cost the hotel, and to monitor these products.
- Housekeeping is another RFID application field for the hotel business. Using RFID technologies in several ways, from housekeeping to material control, may provide valuable solutions for housekeeping services.
- RFID contactless payment solutions in hotel companies remove the requirement for visitors to use money or credit cards inside the hotel, avoiding time loss.
- The RFID locks used in the hotel allow visitors to be informed easily to protect people if someone else is attempting to access their room or the door is left open.
- The admission of visitors to the hotel is another field of RFID application for hotel businesses. Guest check-in procedures take time, particularly during busy seasons, and there could be a long wait for guests to check-in. In such situations, RFID technology will make it easy for visitors to access the hotel by allowing contactless guest entries. Besides, these applications will generate value for visitors and avoid them from experiencing unpleasant experiences.
In order to incorporate the Smart Hotel Platform, several new small devices and servers, such as sensors, RFID tags, etc., must be installed in addition to the expense of the software that needs to be built, as well as cell phones, tablets, and wireless networking. From now on, it seems likely that only major organizations can enable such an implementation in the hotel industry. Both for small and medium-size hotels, it is still unclear.
With the rise in competitiveness, increasing the standard of the services delivered has become a more relevant problem in the service sector. Increased facilities and services with high added value include a substantial boost in market share, customer retention, and profitability.
